Vienna Black Side Chair

Return/Exchange Policy

At Crate and Barrel, we take great pride in the quality and craftsmanship of our furniture. Attention to detail in design, materials and construction is always at the forefront. Every item in our collection is carefully inspected before leaving our distribution center. We encourage you to also inspect the furniture upon receipt of your purchase. If you have a concern or quality issue, we will work with you to correct it. For furniture orders placed online, please call us at 800.606.6462. For orders placed through a store, please contact the store where the sale originated.

Stock Furniture Items

Payment is required in full for in-stock items. For out-of-stock items, we require a 50% deposit to reserve incoming stock and full payment of the balance prior to scheduling delivery (or pickup of eligible items). You may cancel your Stock furniture order at any time prior to delivery or pickup for a full refund.

If you are not satisfied with your Stock furniture purchase upon receipt, you must contact us within 7 days of your delivery or pickup to arrange a return. The item must be returned within 30 days of delivery or pickup.

All items will be inspected upon return. A usage fee will apply, starting at 25% of the purchase price, for any items(s) not returned in good condition or outside of the stated time frame.

An appropriate exchange, credit or refund will be issued for the item(s) and any taxes due to be refunded in accordance with applicable state law. Refunds will be issued in the original form of tender (cash refunds are limited to $100 in store with any balance refunded as a check by mail).

Stock Plus and Custom Furniture Items

These special-order items are made to your individual specifications, therefore, we cannot accept returns or exchanges.

Stock Plus furniture items can be purchased online, visit a Furniture Collection store for Custom fabric, finish and cushion options (prices vary based on selection).

We require a 50% deposit for all Stock Plus and Custom order merchandise. The balance must be paid in full prior to scheduling delivery (or pickup of eligible items).

Once you place your Stock Plus or Custom order, you have 72 hours to change or cancel. The 72-hour time frame begins as soon as you place your order in a store, for online orders, the 72-hour time frame begins once you confirm your fabric selection with a Customer Service representative.

For Stock Plus and Custom orders canceled within 72 hours, an appropriate exchange, credit or refund will be issued for the item(s) and any taxes due to be refunded in accordance with applicable state law. Refunds will be issued in the original form of tender (cash refunds are limited to $100 in store with any balance refunded as a check by mail).

After 72 hours, your 50% deposit is nonrefundable.

If a Stock Plus or Custom item arrives with a manufacturing defect or damage caused during transit, we will repair or replace the defective or damaged area. If that isn’t possible, we will arrange an exchange. We reserve the right to determine the best course of action.

Source