Satisfaction Rating 2 /5
I purchased a queen size Tempur-pedic Rhapsody ($3200) bed in May 2012. I had been suffering from a sore back for years and when it was time to replace my mattress, I went all out. I stayed away from the traditional spring mattresses, since that was all I had ever slept on and knew they were not helping my back. I went to the store several times and tried out the Tempur-pedic mattresses, almost falling asleep once! I was convinced this would be a great mattress for me. (I chose a mattress that was more firm than soft). I was so excited to get my mattress home but my back pain never went away. I should state that I am in relatively good shape, not overweight, and had massages on a regular basis. I stopped riding horses because it only made the pain worse. I should also mention that I slept like a rock, so I never suspected my bed was exacerbating the issue. I purchased a new home and was sleeping on an Aerobed ($100 air mattress) all summer. (I moved in slowly and the Tempur-pedic was too heavy for me to move on my own). My back pain was completely gone after a week! And that was with me moving boxes, putting a fence, scrubbing floors, etc.
In September, I finally had my bed moved in and was so excited to stop sleeping on the floor. Almost immediately, my back pain came back! I now wake up sore and stiff, with pain that never goes away. I tested it by sleeping on the air mattress for a few days and the pain went away! I contacted the store where I bought the mattress who informed me to contact Tempur-pedic directly. I did and they said I could submit a claim to them. If they find that the mattress is defective, they would replace it with the same one. So here are the issues: You have to strip everything off the mattress - including the zipped on cover - to submit the photos they need. The mattress is super heavy and with an already sore back, it’s a difficult job for me to do alone. And even if they determine my mattress is not good, I don't want another Tempur-pedic. But I'll still submit the claim and if they agree to send me a new mattress, I'll see if they will send me the firmest one they have (even though the woman I spoke to said they would replace it with the exact same thing). I did recently add a mattress pad to my bed - they tell you not to use one because it negates the "memory" foam properties - and that seemed to help a bit.
At least I don't get stuck in one place anymore. (My chiropractor said he doesn't like the idea that you don't move at all - he thinks you should be able to move around while you're sleeping). And if I can get them to replace the mattress, I will look into buying a non-memory foam topper, covered with a mattress pad and hopefully wake up pain-free! Friends have recommended looking into a latex mattress, which is a foam mattress, but not the memory foam that you sink into. I'm going to look into that or maybe the Sleep Number (air) beds. I just want to wake up without feeling like a pretzel! I would really re-consider buying one of these mattresses.
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