Momeni rugs

Thanks so much for your prompt response. Your customer service excels to no end.

Judy M.

I just wanted to let you know that I received my rug yesterday afternoon. It is beautiful! It is replacing a very similar rug, not purchased from you 6 years ago. There is just no comparison in quality and your rug was half the price. The customer service assistance I received was excellent! You guys are really doing it right!

Hi Jamie,

Thanks again for your help. I ordered the bigger rug tonight. plus a smaller one for the front door. Thanks for the coupon! I appreciate your great service.

Jaime,

I want to thank you for all your help. You were so great to look into this further for me. I will check back often at Rugs Done Right and I'm sure we'll do business in the future. I will eventually get some pillows and saw that your company had the best prices.

Thanks so much again. it's been a pleasure almost working with you!

Hi,

I just purchased a rug from your company, and wanted to let you know what an exceptionally positive experience I had with your online chat person, Jamie.

I inquired about the colors in a rug that I had seen in two very different-looking online pictures. Jamie was very precise and clear in explaining the look of the rug compared to the pictures. She also made several other suggestions which sent me in some very productive directions. We ended up having several email exchanges in which she worked with me to refine her understanding of the color palette of the room and made terrific suggestions. Finally, she managed to let me know of an almost-gone rug which fit my needs perfectly and which went on clearance (before this was reflected on the site price).

Throughout our interactions, she was kind and personable, extremely helpful, managed to convey that she really cared about getting it right, without being in the least pushy.

I normally HATE working with salespeople -- so this was an exceptional experience.

Prior to the purchase, I had spent perhaps 30 - 40 hours online looking at probably 50 sites, it is unlikely that I would have ended up making a purchase at rugsdoneright except for Jamie's work.

Jennifer S. Interior designer

Hi there. Wanted to let you know that the rug arrived just this past Friday and is very, very beautiful. Thank you very much for making it possible.

Dear Rugs Done Right:

Wow! I got my rug and it was just the most exquisite thing. Everything was exactly as described. well maybe not exactly because it was better than I had imagined. Your prices are the best, believe me I checked! Your customer service was helpful, professional and well informed.

THANK YOU very much for all your great help. I would not have found the rug I am purchasing had not been for you taking the time to look for the colors I wanted and sending them to me to pick from. THAT is what I call customer service, which is really what not only keeps the existing customers happy, but encourages them to refer new ones to your company, which, by the way, I already did.

Marisol K.

You guys are great! Thanks Jamie. I will be doing business with you again &, share you with friends &, family

Addie, CA

Hi Amanda,

The rug came and it is perfect. I love it more than I even thought I would. I can?t thank you enough for all of your help.

I just wanted to drop you a note and thank you for your assistance with my order. We did receive the rug and it is really, really nice. It looks fantastic in our room.

Thanks so much. You guys have been great. I will be back for return business!

Hi Audrey,

I received my rug yesterday and I love, love, love it. It was nice doing business with you. I will pass your site along to my friends. It was a great experience,

Lyn S.

Please accept this letter of recognition on behalf of Janie. This morning, I decided to surf the web in search of a company to supply the area rugs for my new home. Needless to say it has not been the best of experiences. So many companies are fly by night and have terrible service before and more importantly after the sale. After having spent over $ 100,000 on the web so far, you can imagine my dismay as to having to do it again. As I travel weekly on business I do not have the luxury of shopping in person.

Janie, made the experience actually pleasant and after our conversation, I realized that I need not check any other sites.

I was surprised to find the online chat available at 9 am on a Sunday morning and after chatting with Jannie, made my decision to buy from your company.

Janie is certainly a credit to your organization! Many companies should be as fortunate to have someone like that in their employ.

Best Regards

David L. FL

My thanks to you and Jamie for all of your help with this. I really like the rug that I purchased recently from RugsDoneRight.com -- it's really stunning and the size and shape are perfect.

Regards,

Gabrielle

Hi From Order#16885!

Rug and pad have arrived and appear great. THanks for your promptness and great service! If we need more rugs later, we'll be back in touch.

Cheryl H.

You're great! Got them and they're beautiful. Thanks again

Lori C.

Comments: I just want to thank Michelle for being very helpful on our phone call. She deserves all the credit.

Marcello C.

Michelle, Thank you so much for the great customer service you have given me. You made the process so simple for me!

Pam W.

I wanted to confirm that we did receive our rug on Monday, and are very pleased with it. It looks just like your picture on the net. Thank you for your good service!

Mary R.

I want to thank you for your quick responses to any emails I have sent. I appreciate it and will suggest Buy Rugs Direct to anyone. The service is great.

Allyson B.

thank you so much, you were very nice to us and very helpful. I appreciate your cooperation.

I just received my Nourison 2000 rug today and I couldn't be more delighted! It is grand! You gave me the best price available with your lowest price guarantee and I saved hundreds off the retail store price. I'll be calling you again!

You are wonderful! Thanks so much for your help! I'm sure the rug will be perfect!

Thanks again &, Take care!

There are so many people who are quick to complain, but often fail to praise when things go right. We recently bought a rug from you (Momeni New Wave Collection) and were promised delivery by April 15, 2004. The rug arrived on March 30, 2004 in a secure protective bag, and when opened, the most beautiful rug appeared. even better looking than the photo on your web-site. We immediately unrolled the rug. WOW! Thank you again for your fine service. We will use you again and are unconditionally recommending you to our friends who might need rugs too.

Sincerely yours,

Richard and Vera K.

Hey Audrey,

I just want to let you know that I'm very happy to have received my rug last night. I'm so glad I bought from you guys! You guys offered a great selection, really good prices and above all, a superb customer service. Not a lot of company goes all out with their customers, so I really appreciate you calling me back and responding to my e-mails so quickly!

Vienne C.

RECEIVED TWO OF MY RUGS YESTERDAY. THEY ARE VERY BEAUTIFUL AND I AM EXTREMELY PLEASED WITH THE QUALITY. YOUR PROMPT DELIVERY WAS QUITE IMPRESSIVE.

I WILL RECOMMEND YOUR SITE TO EVERYONE I KNOW THAT IS IN THE MARKET FOR RUGS.

THANK YOU SOOOOOOOOOOO MUCH.

Lorena C.

Hello,

Just received the rug I ordered last week. The rug is perfect, the service was wonderful and the pricing was great. Your order department is very helpful and pleasant also! It was a great experience and I would not hesitate to purchase from you again.

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