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LifeShield SecurityAug. 14, 2014
Frederique of Miami, FL1/5 Satisfaction Rating
On November 19th 2014 my alarm went off at 11:15 PM, keypad would not accept my code. After several attempts the alarm finally turned off. I did not receive a call from central station. On November 20th, the control pad was blank and again the keypad would not accept the code, the alarm went off at 6:55 AM. The alarm rang for about 5 minutes before I was able to disarm it. Again no call from central station.
I called the central station and they told me that my account was labeled as Disregard that I should call during regular office hours at 8 am. I called at 8 AM and was informed that my alarm was never activated even though I had been paying since March 2014. I spoke to a supervisor who promised to get back to me later that day to discuss a resolution to my request that I be refunded for all the months that I have been paying and not receiving service which would be $239.92 for 8 months. I was offered a credit for 2 months which was unacceptable to me. I was also told that several emails had been sent requesting a permit number, which I believe to be untrue. I check my account online periodically and there were no alerts there. I also receive notification every time I arm and disarm the system telling me that the system has my correct email address.
I was also instructed to send an email to this email @ supportmanagement@lifeshield.com which I did and never received a response. On November 21st I called again since I did not get a call back from the supervisor the previous day as promised. I spoke at length to someone, who promised to activate my system since it had not been done the day before. She again promised to have a supervisor call me back which has not happened. I received an email on 11/21/14 stating that my system had been activated.
On 11/25/14, I called again asking that someone address my request for a refund for the service that I did not receive for 8 months. My family and I are quite upset because if those had been real alarms, we would have gotten no response from Lifeshield or the police leading to harm to myself or my family. The alarm has gone off on 12/9, 12/10 and 12/16 because of delayed signal and malfunctions and I never received a call form the central station. I have submitted this same information to Lifeshield with no response.
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