I bought a mattress from Sleepy's Mattress whatevers on the beginning of July. I thought all was good, they were willing to deliver it soon, were giving me a good price, and so on. When the sales rep went to go ring it up, she had trouble getting the discounts to work out properly, so she was $20 above the price we had agreed on. She fuddled around with the computer for 10-15 minutes until finally convincing me to pay the total bill and have her write a note on the receipt promising me a phone call and my $20 back.
A week later. My mattress had arrived fine, but no call from the sales woman. I went back to the store, but a different sales rep was there. He called the store the woman was working on to confirm the refund. She gets on the phone and tells me that she tried to call me the day of my purchase to tell me that her manager had not approved our "deal" but that there must have been something wrong with the number I gave her because she was not able to get through, which is crap, seeing as she gave my # to the delivery guys who had no trouble getting a hold of me. After bitching at her and talking to other sales rep, I was able to get the process of refunding restarted, with a promised call in a few days.
Two weeks later, no call, no refund. I go to the store once again and talk to yet another rep. who appears to be higher up in the chain. She tells me they've had problems what my original rep in the future and apologizes. She then does mumbojumbo with my card and says that they'll be refunding me $60, again sorry for the inconvenience. That was 3 weeks ago and I still haven't seen any money put back into my account.
So, what do we learn? Never buy from Sleepy's. Never ever ever. I hope someone who was thinking of buying from them reads this post and changes their mind. At the very least, I'll never buy from them again.
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