Arc Solutions

Arc Solutions

Cisco Unified Enterprise Attendant Console

CUEAC

Supplied under an OEM agreement with Arc Solutions, the Cisco Unified Enterprise Attendant Console (CUEAC ) is a highly scalable software-based console designed for Cisco Unified Communications Manager customers.

The Cisco Unified Enterprise Attendant Console is associated with a Cisco Unified IP Phone and supports up to 25 operator clients with a directory size of 100,000 Cisco Unified IP Phone users per Attendant Console system. Advanced capabilities include:

• Call-queuing engine with busy status indication
• Integrated directory search capabilities with six filtering options
• Utilities for installation, configuration, and directory database synchronization for simpler administration with Cisco Unified Communications Manager
• Rules-based presence for connection to multiple devices and weighting per device (for example, desk-based workers can weight their desk phone high and mobile phone low). Note: Requires integration with Cisco Unified Presence.
• Emergency mode switch to redirect calls in an emergency and night mode service based on time and day

For further information on the Cisco Unified Enterprise Attendant Console - click here

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