Touchtunes app

TouchTunes Mobile App FAQ

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TouchTunes Mobile Application Frequently Asked Questions

TouchTunes App How-To

What are the steps to play music on a TouchTunes jukebox using the TouchTunes App?

1. Download the App and login using your TouchTunes account
   1. If you do not already have a TouchTunes account, you can create one directly from the App.
2. Check into a TouchTunes jukebox
   1. From the Home screen, tap on your location.
3. Purchase credits
   1. Tap on the Wallet icon
   2. Tap the Add Credits button and purchase credits for the jukebox
4. Play a Song
   1. Search for and select the music you want to play.
   2. Hit ",Play", or ",Play Next", to queue the song.

Where can I use the TouchTunes App?

The TouchTunes App is available at most of the 60,000+ TouchTunes locations throughout the United States and Canada.

Can I use the TouchTunes App on any TouchTunes jukebox?

The TouchTunes App is available on most, but not all, TouchTunes jukeboxes. Only jukeboxes that support the TouchTunes App will appear in the App's location finder.

Can I download music to my phone with the TouchTunes App?

No. The TouchTunes App is used for playing songs remotely on a TouchTunes jukebox.

Do I need to turn on Location Services to use the Mobile App?

Yes. The Mobile app uses Location Services to determine your current location.

To turn Location Services on an iPhone:

1. Select the Settings icon on your phone's springboard.
2. Select the Location Services icon.
3. Set Location Services to ON and ensure Location Services for the TouchTunes app are also set to ON .

To turn on Location Services using an Android device:

1. Select Settings
2. Set GPS and/or Use Wireless Networks to ON

How much does it cost to play a song using the TouchTunes App?

In general you can lower your price per credit, and therefore the song price, by purchasing a larger number of credits. You will also receive bonus credits each time you make a purchase just for using the TouchTunes App!

Why do I need to add credits to a jukebox?

The jukebox uses credits to manage payment for songs. Adding credits with the TouchTunes App is the same as if you were to go to the jukebox and use cash or a credit card to purchase credits to play a song.

Can I transfer App credits from one jukebox to another?

No. Once you apply credits to a jukebox using the App, they remain available only for that jukebox. Credits must be used within 180 days from the date of purchase.

Is my credit card information safe and secure?

Yes. Your credit card information is not saved on the App or on any Touchtunes server. Also, all communication between the TouchTunes App and the TouchTunes network are secure and strongly encrypted using HTTP over SSL (https).

Which credit cards can I use with the TouchTunes App?

You can use the following credit cards with the TouchTunes App:

1. Visa
2. Visa -- Debit (US)
3. MasterCard
4. MasterCard -- Debit (US)
5. American Express (US)
6. Discover

Are credit cards that require a PIN supported?

What does it mean to check in to a TouchTunes jukebox?

Checking in connects the TouchTunes App to a specific jukebox.

Once you are checked into a specific jukebox, you can play music on that jukebox by purchasing credits and selecting a song. Credits added for a specific jukebox can only be used on that jukebox. Jukebox credits remain available for 180 days.

How long does the TouchTunes App stay checked into a jukebox?

You will remain check in for 12 hours or until you check into another jukebox.

Can I be checked into multiple jukeboxes at once?

No. Checking into a second jukebox will automatically check you out of the current jukebox.

Do I always need to check into a jukebox to use the TouchTunes App?

You only need to check in to a jukebox if you want to play music, see what&rsquo,s playing and what song is up next, or see who else in the location is using the App to play music. You don't need to check in to search the TouchTunes music catalog, create your own playlists, and manage your settings.

Can more than one user be logged into the TouchTunes App at the same time on the same device?

If I log onto TouchTunes on the jukebox, can I see the credits that I added from the TouchTunes App?

Does the TouchTunes App offer any rewards program?

Why can't I find my favorite jukebox using the TouchTunes App?

Why can't I check into a specific Jukebox?

If you cannot check in to a jukebox, the jukebox might not be enabled for the TouchTunes App or your may be too far from the jukebox (generally more than ½ mile).

Why can't I find the song I am looking for?

There are two reasons a song might not be available on the TouchTunes App:

1. The song is not available on the TouchTunes Network in general
2. The song is not available on the specific jukebox you are checked into

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