TXU is one of the original incumbent utility providers in Texas that was spun off from their generation assets when Texas deregulated their electricity market in 2002. TXU is one of the largest and most recognized retail electricity providers in Texas and services both residential and commercial customers.
TXU is part of Energy Future Holdings which also owns Oncor, a transmission and distribution service provider as well as Luminent, which specializes in coal and natural gas power generation assets.
TXU Energy Fixed-Rate Plans Customer Reviews for TXU EnergyBilling and Account Management: 
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Donna, Coppell, Texas - 2014-10-22 07:21:55
I previously reported exceptional customer service and was waiting on my new bill to see if everything they promised came through. Our bill looked exactly as we were told it would and was 50% lower with the new rate plan they put us on. I'm not sure why all the bad comments since our experience was awesome!!
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TXU Energy Responds2014-10-30 13:40:54
Donna – We appreciate you taking the time to share your experience with us. Thank you for choosing TXU Energy and we hope to serve you for many more years to come.
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Krishna, Houston - 2014-10-20 20:11:50
I have been a customer for TXU and had the best experiences. The bills were always accurate, topped with the discounts based on usage. The energy dashboard on their website is so useful and lets you know your usage and control you electricity costs. And when I had to disconnect my service because I was moving out of TX, they were so friendly and co-operative and modestly explained the next steps. Thank you TXU.
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TXU Energy Responds2014-10-30 13:41:14
Krishna – We appreciate your feedback and are glad to hear our energy dashboard has been a helpful resource for you. Thank you for choosing TXU Energy!
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Jennifer, Arlington - 2014-10-14 16:51:17
We went with TXU due to the fact that One of my friends told us they had some decent rates. After being with them for about 6 months I am ready to cancel my contract with them, and call the utilities commissioner. I've had nothing but problems, High bills every month. and then while I'm out of work do to an Injury and I've tried to settle the bill and work so I can pay my other bills until I go back to work, I get nothing but the run around, and then In the middle of my contract you guys want to charge me a deposit, because you guys want to claim that you've sent 2 disconnect notices, which only one was sent. You guys maybe cheap but your service sucks. I will be canceling my contract and I'll be damned if i send you a deposit.
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