Thursday, December 11, 2014

Brewer Support

Let's start with frequently asked questions

The Keurig ®, 2.0 Thermal Carafe is not designed for Keurig ®, K-Cup ®, or Keurig ®, Vue ®, brewers. It is specially designed to work with the Keurig ®, 2.0 brewer to provide you with a perfect four-cup carafe every time.

&emsp,&emsp,Coffee grounds may have gathered in the exit needle.

To clean the needle, follow these steps:

&emsp,&emsp,&bull,&emsp,Remove and clean the exit needle in accordance with the K-Cup&trade, Holder cleaning instructions.

&emsp,&emsp,&bull,&emsp,Perform a small-cup cleansing brew and look for any grounds coming out.

&emsp,&emsp,&bull,&emsp,Repeat cleansing brews to clear out any residual grounds.

&emsp,&emsp,&bull,&emsp,If you are using the MY K-CUP ®, Reusable Coffee Filter, please make sure that you are using a course-drip. You should only fill the mesh basket to the bottom of the brown band, which is approximately 2.5 tbs. If you have not done so recently, it is also recommended that you de-scale your brewer. Please refer to the de-scaling instructions.

&emsp,&emsp,If your brewer is not brewing the full amount selected, it may be caused by the following:

&emsp,&emsp,&bull,&emsp,The exit needle is clogged by coffee grounds or cocoa mix. Please refer to the K-Cup&trade, Holder cleaning instructions.

&emsp,&emsp,&bull,&emsp,The brewer may need to be descaled. Please refer to the descaling instructions.

&emsp,&emsp,&bull,&emsp,The removable water reservoir was removed during brewing. Place the water reservoir back onto the brewer and perform a cleansing brew without a portion pack.

Keurig home brewers use the most power during their initial startup. When heating for the first time after being off, peak usage is 1,500 watts. If the power is kept on, the brewer will keep the internal tank up to temperature using between 200 &ndash, 400 watts when heating. While idle and not maintaining heat, the brewer will use the average electricity of a 60 watt light bulb.

All Keurig home brewers are equipped with an Energy Savings Mode Auto Off feature should you choose not to leave the brewer on. The initial heating mode when turning the power on should take about three minutes.

Keurig believes that the optimal temperature for brewing coffee, tea and hot cocoa is 192°, F. This is the internal temperature of the water in your brewer. However, once your coffee, tea or hot cocoa is brewed, the dispensed temperature can vary greatly. In-cup temperature depends on the cup temperature and material. When brewing into an insulated container, such as a foam or paper cup, 180-185°,F in-cup temperature is typically attained. In addition, dispensing into a cold ceramic mug will cool the coffee significantly. Please note that stream temperature of the first brew after turn-on or after an extended idle period can be a couple degrees cooler.

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